All contact lens orders are verified with your eye care provider's office prior
to shipment to ensure your visual needs are satisfied.
For ordering contacts you will need your contact lens prescription and your doctor's information.
Contact lens giant is only a provider, we are not responsible for any vision, contact lens problems, or related eye disease that may occur.
If such problems do arise please contact your eye care professional immediately.
No information on this site is professional advise.
Have your eyes examined yearly and follow your eye care professional's instructions on proper use and care of contact lenses.
All customers must have a valid prescription under federal laws with proof via fax or information from your doctor.
We reserve the right not to provide contacts if we feel that the contacts are not what the doctor prescribed.
contactlensgiant.com guarantees all of the lenses are first quality, factory fresh, and manufacturer sealed. You will
receive the exact lenses your doctor prescribed.
Our return policy can help to ensure your complete satisfaction.
Satisfaction Guarantee:
Money back guarantee on all unopened boxes and or vials when returned within 30 days of
invoice date.
Lenses/Boxes must be unmarked. (No writing, labels, or stickers)
The product must be in good condition for resale or credit will not be issued.
Return defective or unopened product within 30 days of the invoice date
Defective lenses returned within 30 days of invoice date will receive 100% merchandise exchange.
contactlensgiant.com cannot be responsible for torn or abused lenses or changes in doctor's prescription or fit.
Return Procedure to ContactLensGiant.com
Order replacement lens with yourlens.com
Include a copy of the original invoice.
Return address – please refer to your invoice.
State the reason for the return in the area provided on the invoice.
Credit will be issued when product is received to your original form of payment. Shipping charges are non-refundable.
Return Packaging
Product must be returned in a box to avoid damage. Products received in envelopes will not
receive credit. Vial lens must be returned in the original vial and the vial
must be sealed to prevent the solution from leaking during shipment. (No
flat packs or contact lens cases.)
Products received with improper packaging will be returned and shipping charges
incurred.
Product purchased under free shipping promotion
Please note returning products shipped under a free shipping promotion, will result in charge back of the free shipping.
Recommended Return Ship Method
Ship method must be traceable. The following couriers use traceable ship methods: UPS, Certified
Mail, FedEx, or DHL. Credit will be issued when product is received. contactlensgiant.com is not responsible for
lost or damaged packages.
